Terms of Service
Please read these terms carefully before accessing or using the Concolabs operating system. By signing up, you agree to these contract conditions.
1. Acceptance of Terms
By creating a user profile, uploading CAD floor plans, or referencing our API integration interfaces, you agree to be bound by these Terms of Service. If you are accepting these terms on behalf of a contractor, consultancy, or builder corporation, you warrant that you hold appropriate corporate power of attorney to bind your organization.
Important Notice: These conditions include binding arbitration clauses and waiver rights concerning class action proceedings. Please review Section 6 carefully.
2. Accounts & Subscriptions
You are responsible for keeping your login credentials secure. You agree to:
- Provide accurate profile descriptions and contact numbers during registration.
- Prevent unauthorized sharing of seat licenses. User accounts are designated for individual use only.
- Notify Concolabs operations team immediately of any discovered vulnerability or unauthorized entry into your workspace.
- Ensure that all users on your corporate plan comply with the user obligations stated herein.
3. Acceptable Conduct
You agree not to use the Concolabs operating system to:
- Upload malware, virus code, or SQL injection vectors through file uploads or REST API parameters.
- Perform automated scraping, high-frequency rate checks, or load testing without prior consent from our systems engineers.
- Access or query database nodes of other workspaces without authorization credentials.
- Use automated scripts to bypass product selection parameters, pricing rules, or checkout gates.
4. Fees & Billing Terms
Fees for paid plans (Starter, Mid-market, Growth, Enterprise) are billed recurrently in advance. One-off license tools (such as 2D to 3D conversions or automated BOQ measurements) are charged immediately upon execution. All charges are handled securely through third-party processors. Fees are non-refundable except as required by local consumer rules or explicitly agreed in an Enterprise SLA.
5. Intellectual Property
The Concolabs brand, logo layouts, web applications, background algorithms, rendering engines, and source codes are the exclusive intellectual property of Concolabs, Inc. Your drawing files, CAD models, uploaded databases, and sheets remain your property. By uploading assets, you grant us a limited, worldwide license to process, parse, and render files inside your private workspace.
6. Limitation of Liability
TO THE EXTENT PERMITTED BY DELAWARE LAW, CONCOLABS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROJECT REVENUE, MATERIAL BUDGET CORRECTIONS, OR INTEGRATION DATA LOSS. OUR MAXIMUM LIABILITY FOR CONTRACT BREACH CLAIMS IS LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO CONCOLABS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
For questions or formal contract disputes, please write to our legal team at: legal@concolabs.com